The Basecamp
Limited
Warranty Policy
We stand behind every product we carry. Our rooftop tents are warranted to the original purchaser against defects in materials and workmanship for the term described below.
Coverage overview
What Is Covered
Products are warranted against defects in material and workmanship from the date of purchase, for the limited term described. Coverage remains in effect until the product is no longer serviceable due to normal wear and tear.
What Is Not Covered
- Natural breakdown from extended use (UV light damage, exhausted zippers)
- Defects caused by accident, abuse, or alteration
- Animal attack or storm damage
- Misuse or improper care
- Incidental or consequential damages
What We Will Do
If inspection confirms a product failure due to a manufacturing or material defect, we will repair or replace the product at our option, at no charge to the original purchaser.
How To Obtain Service
Return the product freight prepaid to us, or contact us for a return authorization number. Shipments without prior return authorization cannot be accepted.
Covered components
Out-of-Warranty Repairs
If your rooftop tent needs service or repair for a reason not covered under this warranty — including normal wear, animal damage, or accidental damage — we will provide the necessary service for a reasonable charge plus shipping and handling. Products accepted for repair must be properly cleaned per our care instructions. Send the product or component requiring service (e.g. tent fly) postage prepaid, with a written description of what needs attention, to our Customer Satisfaction Department.
THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS LIMITED WARRANTY. Some provinces or states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have additional rights that vary by province or state.
"We stand behind every product we carry."
Have a warranty question or need to initiate a claim? Our team is here to help. Reach out to our Customer Satisfaction Department and we'll get you sorted.